Return and refund policy

Return Policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, sealed, and in the same condition that you received it. The item must also be in its original packaging, and you will need the receipt or proof of purchase.

To start a return, you can contact us at alpha@mansphere.com. If your return is accepted, we will send you return instructions, including how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related question at alpha@mansphere.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, certain types of items cannot be returned once opened or used. This includes personal care products, grooming products, supplements, nutrition products, wellness products, and any sealed products that have been opened.

We also do not accept returns for custom products, special orders, sale items, or items marked as final sale.

Please contact us if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the item you want is to return the original item first. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return. We will let you know whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at alpha@mansphere.com.